Maintenance FAQs

  • Q: How often should I change my oil?

    A: Most automotive professionals agree that you should get your oil changed every 3,000 miles.

  • Q: What is Synthetic motor oil?

    A: Synthetic oil is a lubricant consisting of chemical compounds which are artificially made from compounds other than crude oil. Synthetic oil is used as a substitute for lubricant refined from petroleum, because it generally provides superior mechanical and chemical properties than those found in traditional mineral oils.

  • Q: When should I change my spark plugs?

    A: The recommendation is around 50,000 miles. While you can go to 100,000 miles, they can be very worn out at that stage.

  • Q: What is a timing belt and how do I know when mine needs replacing?

    A: A timing belt, is a part of an internal combustion engine that controls the timing of the engine’s valves. Your timing belt should be changed every 75,000-100,000 miles, however every manufacturer is different. You should consult your owner’s manual to determine the correct replacement interval.

  • Q: Does brake fluid really need to be changed?

    A: Today’s brake systems are hydraulic and use brake fluid which is hydrophilic, meaning it can absorb moisture from the air. Once the hydraulic system has moisture in it, corrosion takes place and brake components fail. Brake fluid should be flushed periodically to keep corrosion under control.

  • Q: How often should antifreeze be replaced?

    A: Antifreeze should be replaced every two years due to oxidation and deterioration of important additives. These additives lubricate the water pump and protect metal parts from rust and oxidation. They also help keep coolant hoses soft and flexible. The engine’s thermostat should also be replaced every 2 years to keep the engine operating temperatures in the proper range.

Repair FAQs

  • Q: My check engine light is on, what do I do?

    A: While you don’t immediately have to pull over to the side of the road you should plan to have your car checked out based on seeing the check engine light go on. The check engine light can mean many different things, from a loose gas cap to a seriously misfiring engine.

  • Q: I have a European car, are you equipped to service it?

    A: Yes. We are a full-service repair facility and offer repair and maintenance on all makes and models.

  • Q: My battery is dead every morning, what could be causing this and how do I fix it?

    A: There could be a number of problems that can lead to a dead battery. They include but are not limited to battery age, a failure in the charging system, etc.

  • Q: I hit a curb. Should I have the alignment checked?

    A: Yes, often a little bump like that gets forgotten, especially if the car handles the same. Today’s cars are lighter with fewer and smaller suspension components and therefore less forgiving. If damage goes unnoticed, new tires may be needed. Look closely at the tread for uneven wear patterns or bald spots. Checking tire pressures helps tires last longer, improves handling and fuel economy. It’s important to set tire pressures at or just below the maximum rating on the tire.

  • Q: What causes my car to go out of alignment?

    A: There are 5 main reasons why your car can become misaligned, some happen gradually while others are instantaneous which is where we will start. At a high level they are an accident, changing suspension or steering parts, towing, worn suspension bushes or steering components, or sagging springs. Regardless of the possible reason, if your car is driving oddly, veering to the right or the left, please contact us and we will check out your car.

  • Q: There is a puddle under my car, how do I tell what it is and if it is dangerous?

    A: Common fluids found under your car are water from the air conditioner, engine oil, or coolant. A puddle of 3 inches or wider under your car is considered a serious leak and requires immediate attention.

Tire FAQs

  • Q: How often do I need my tires rotated?

    A: Depending on the tire, most tires should be rotated every 15,000 miles.

  • Q: I think that my tires may be low, can you check them for me?

    A: Absolutely. Bring your car in and we will gladly check the pressure for you.

  • Q: How do I tell what size tire I have?

    A: There are a series of numbers and letters imprinted on the sidewall of the tire. They look something like “P205/75R15”. We would be happy to look up the tire size for you using your vehicle information.

Our Services FAQs

  • Q: I’m buying a new car, should I pay for a CarFax report?

    A: CarFax and like reports are really best used when deciding on the purchase of a used car. All new cars come with manufacturer’s warranty and should not have the potential issues of a used car. We highly recommend a CarFax type report on used cards, and that you bring it in for us to take a look.

  • Q: Can you look over a car that I am looking at purchasing to make sure that it is mechanically sound?

    A: Yes, we would be happy to look over your prospective car purchase. We offer a free “pre-buy” inspection. Our inspection will help you make an informative buying decision.

  • Q: I am having my car repaired with you, but I need to drop it off before work, do you have a shuttle service?

    A: Yes, we will gladly take you to your destination of choice within the local area. Please take advantage of our local shuttle service.

  • Q: What are your hours of operation?

    A: Pond St. Motors is open Monday through Friday from 8:00am until 6:00pm. We are also open on Saturdays from 8:00am until 12:00pm!